Product (s) can be exchanged within 7 days from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s) if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of the defected products at firstname.lastname@example.org within 7 days of purchase. After our team reviews the product, you will be offered an exchange with the same price value product.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. theBalm may cancel orders for any reason. Common reasons may include: The item is out of stock or pricing errors.